American Management Association Seminars

The Problem Solving And Decision Making Workshop
Seminar No: 02504 -XNBB
CEU Credits: 1.2
Length: 2 days

Learn a “how-to” process for solving compelling problems at work!

This unique seminar invites you to bring at least one in-depth problem or decision you are grappling with and map out an implementation plan that meets your objectives. You will learn how to creatively brainstorm solutions, face obstacles from a whole new perspective and discover how to effectively use a step-by-step process to achieve greater results.

This seminar is for experienced managers and executives who want to use both experience and intuition to make the right moves.

How You Will Benefit:

  • Define problems clearly to create better solutions
  • Ensure your decisions are aligned with your business objectives and your organization’s culture
  • Improve your individual and team creativity in problem-solving
  • Choose the decision-making strategy that best fits the situation
  • Map out a plan for effective implementation

What You Will Cover:

  • Identify key steps in problem-solving and decision-making
  • Assess problems and challenges by using "gap analysis"
  • Discover your preferred decision-making style and understand the benefits and limitations
  • Learn how to apply a variety of decision-making strategies
  • Identify blinders and acquire techniques to overcome obstacles in decision-making
  • How to use creativity to meet challenges effectively
  • Understand how to select and implement the best solution

Extended/Detailed Course Outline

Learning Objectives

  • Create More, Higher Quality Options from Which to Select a Solution or Decision
  • Increase the Quality and Effectiveness of the Selection Process
  • Implement More Decisions and Solutions with a Higher Degree of Success
  • Increase the Confidence Each Has in His or Her Problem Solving/Decision Making Ability
Problem Solving and Decision Making-Overview
  • Differentiate Among: -A Problem to Solve and a Decision to Make -Cognitive Components and Emotional Components of Decision Making and Problem Solving -Individual Response and Co-Creative Response to the Presenting Situation
  • Identify the Common Parameters of Decision Making and Problem Solving as Basic to All Decision Making and Problem Solving
  • Define the Common Building Blocks of Decision Making and Problem Solving and the Skill Sets They Represent, Which, When Used Appropriately, Leads to a Continuous Stream of Good Solutions and Good Decisions
  • Discover the Diversity and Experience of Fellow Participants
  • Help Shape the Course by Fitting Your Own Individual Real Life Problem-Solving and Decision-Making Situations into the Course Content
Understanding the Real World
  • Learn What Research Tells about Why Decisions and Solutions Are Not Successful
  • Orient Yourself to the Value of Resolving the Presenting Problem by Focusing on the Real Purpose for Addressing the Situation
  • Identify Stakeholders and Their Perspective of the Situation
  • Practice Tools/Methods of Defining and Focusing on the Real World Cause and Effect Relationships of a Decision or a Problem
Right Brain-Left Brain Thinking
  • Assess Your Thinking Style and How It Influences the Way You Approach Problem Solving and Decision Making
  • Gain Insight into How Thinking Styles Influence Interpersonal Behaviors
  • Learn How to Shift from Right Brain to Left Brain and Increase Your Ability to Balance Both Sides of the Brain
Problem Solving and Creative Thinking
  • Understand the Systemic Bias in Your Thinking
  • Learn and Practice the Principles of Creativity
  • Learn and Practice the Steps of Problem Solving
  • Learn and Practice with a Tool to Resolve Barriers to Implementing Solutions to Problems
The Decision-Making Process
  • Learn and Practice a Synergistic Decision-Making Process to Use When Data Confirms the Outcome Statements Are Unavailable or Unknown
  • Learn a Few Quick Tricks for Decision Making
  • Learn and Practice a Decision-Making Process to Use When Data Confirms the Outcome Statements Are Available-Deciding When There Are Several Parameters
Implementation and Learning Objectives
  • Explore Options for the Type of Decision Process to Be Selected While Interacting with Others When a Decision Has to Be Made, Using Strategic Decision Making, by Herbert S. Kinder, Ph.D.
  • Learn and Practice to Create Success Measurements to Monitor the Implementation of a Solution or Decision
  • Practice a Review Method Which Can Be Used to Coach Yourself, or Others, to More Proficient Problem Solving/Decision Making
  • Prepare to Apply Problem-Solving and Decision-Making Skills When They Return to Their Workplace

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

Select date/location & complete form below. Then, click on 'Send'

Register for this seminar
Name (required):
Company (required):
Address (required):
City (required) :
State/Zip (required) :
Country (required if not U.S.):
Phone (required):
E-Mail (required):
Priority Code (Enter XNBB in this field.) (required):

Additional Information:

After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.

Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

American Management Association Cover Page

The Training Registry