American Management Association Seminars

Seminar No: 02505 -XNBB
CEU Credits: 1.8
Length: 3 days

Increase your interpersonal skills...and your impact on the bottom line!

Communication with colleagues in different departments is no longer just a matter of having good working is a business imperative. With a focus on behavioral skills and promoting cooperation in the workplace, this highly interactive seminar shows you how to develop "win-win" cross-functional relationships that lead to organizational effectiveness.

Anyone who must relate to other individuals and departments in order to successfully accomplish his/her job.

How You Will Benefit:

  • Increase the positive impact your behavior can have on relationships with those in other functions
  • Use diagnostic tools and evaluate the implications of your behavioral strengths and weaknesses for communication
  • Deliver better customer service through improved interdepartmental cooperation and communication
  • Understand the importance of viewing challenges from the other team’s perspective
  • Develop a customized action plan to improve cross-functional communication in your workplace

What You Will Cover:

  • Establishing joint goals across functions
  • Identifying causes of conflict and learning to resolve them
  • Developing collaborative--not competitive--relationships
  • Using influence to accomplish tasks without direct authority
  • Developing communication skills that will help foster collaborative relationships in the workplace
  • Understanding different work styles and how to identify compatibilities and potential conflicts between work styles
  • Understanding what drives business and how to keep up an accelerated pace by focusing on positive relationships and meeting customer needs

Extended/Detailed Seminar Outline

Learning Objectives

  • Increase the Positive Impact Your Behavior Can Have
  • Learn Strategies for Effectively Dealing with Different People
  • Communicate and Delegate Responsibilities to Members of Different Departments
  • Develop an Action Plan to Fit Your Work Environment
Understanding the Interdependency among Functions and Establishing Effective Communication Systems
  • Overview
  • Circles of Influence
Understanding the Internal Customer
  • Identifying Your Internal Customers
  • Establishing Joint Goals and Objectives
Understanding the Role System
  • Clarifying Roles
  • Responsibility Charting
  • Components of Listening
  • Barriers to Listening
  • My Barriers to Effective Listening
  • Recommendations for Effective Listening
  • Listening Guidelines: Some Do’s and Don’ts
  • Nonverbal Communication
  • Body Language
  • Dialogue
  • Advocacy/Inquiry
  • Feedback
Understanding Different Work Styles
  • Assess Your Personal Work Style
  • Reorganize the Tendencies of Specific Departments toward Specific Personal Work Styles
  • Develop Strategies to Work Effectively with Different Personal Work Styles
Conflict Resolution
  • Types of Conflict
  • Factors That Lead to Conflict
  • Approaches to Conflict Resolution
Developing Strategies to Create Cooperative Cross-Functional Relationships
  • Collaboration vs. Competition
  • Negotiation
  • Common Obstacles to Collaboration
  • Approaches for Overcoming the Obstacles to Collaboration
  • Keeping Reaction in Check
Action Planning
  • What Is an Action Plan?
  • Developing Your Action Plan

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

Select date/location & complete form below. Then, click on 'Send'

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Additional Information:

After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.

Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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