presents American Management Association Seminars
Coaching: A Strategic Tool for Effective Leadership
Seminar No: 02506 -XNBB
CEU Credits: 1.8
Length: 3 days
In today’s business world, leading and coaching go hand-in-hand.
Learn how to use coaching as a strategic tool for improving the effectiveness of individuals and teams. This seminar provides you with a variety of coaching tools, techniques and best practices—from analyzing the cause of sub-par performance to creating a climate for effective coaching and learning...from giving corrective feedback to handling difficult responses to coaching. You’ll come away from this three-day seminar more aware of your personal habits, tendencies, styles and preferences in coaching situations through assessment instruments, role plays and exercises. And you’ll be better able to understand and handle the human dynamics between the coach and the coached.
Attendees:
Executives, managers, supervisors, project managers and team leaders.
How You Will Benefit:
- Confront difficult situations with confidence
- Develop a team environment that fosters synergy
- Reinforce the behavior and motivation of peak performers
- Turn around disruptive behavior
- Build the trust and rapport that’s necessary for effective coaching
- Learn how to listen with an empathetic ear and encourage open, two-way communication
- Learn how to anticipate and handle difficult responses to coaching
Outline:
Coaching as a Leadership Tool
- What leaders do...why leaders need to be coaches Obstacles to coaching: the three-part coaching process
Create a Climate of Trust and Confidence
- How to sustain trust when you confront poor performance
- How to be confident in the face of a difficult challenge (Listen, Look and Learn)
- Why leader coaches must be listeners, observers and learners
- How to listen effectively
Measure, Assess and Plan
- Why leader-coaches must measure, assess and plan
- Measurement tools and assessment techniques
Guide a Dialogue on Performance
- The three levels of conversation: debate-discussion-dialogue
- How to stimulate colleagues to talk about their performance and problems
- The Socratic dialogue method
Delegate for Development
- The delegation process...difficulties of delegation...signs of poor delegation
Educate
- Why leader-coaches must be teachers and trainers: six learning styles
- Ten principles of adult education
Give Reinforcing Feedback
- Fundamental concepts about giving feedback
- Characteristics of effective feedback
Give Corrective Feedback
- How to uphold standards of performance and conduct
- How to deliver corrective feedback
Deal with Difficult Situations
- How to tailor your coaching to different types of people
- How to deal with negative responses
Guide the Development of a Performance Improvement Plan
- How to get colleagues to take ownership for their performance and problems
- How to get them to develop their own performance improvement plan
Putting It All Together
- Coaching situations analysis
- Coaching behaviors assessment
Extended/Detailed Course Outline
Learning Objectives
- Confront Difficult Situations with Confidence
- Develop a Team Environment That Fosters Synergy
- Reinforce the Behavior and Motivation of Peak Performers
- Turn around Disruptive Behavior
- Build the Trust and Rapport That’s Necessary for Effective Coaching
- Learn How to Listen with an Empathetic Ear and Encourage Open, Two-Way Communication
- Learn How to Anticipate and Handle Difficult Responses to Coaching
Seminar Introduction
- Welcome, Agenda, Objectives, Procedures
- Preview of the Seminar and the Day 3 Exercise, "Putting It All Together"
- What Is Coaching?
- What Is a Coach?
- Who Is a Coach Who Has Helped You Grow, Develop, or Improve?
- Seminar Objectives
Fundamentals of Coaching as a Leadership Tool
- Describe Why Leaders Must Be Adept at Coaching
- Describe the Three Values of Effective Coaches: People, Performance, and Process
- Describe the Two Phases of the Coaching Process: Diagnosis and Intervention
- Describe and Demonstrate the Three Basic Approaches to Coaching (the Directive, Collaborative, and Facilitative Approaches) and When to Use Each
The Ten Skills of Effective Coaches
- Skill #1: Create a Climate of Trust and Confidence
- Skill #2: Listen, Look, and Learn
- Skill #3: Measure, Assess, and Plan
- Skill #4: Guide a Dialogue about Performance
- Skill #5: Educate
- Skill #6: Delegate for Development
- Skill #7: Deliver Reinforcing Feedback
- Skill #8: Deliver Corrective Feedback
- Skill #9: Deal with Difficult Responses and Situations
- Skill #10: Guide the Development of an Action Plan
- Describe and Demonstrate Each of the Ten Skills of the Effective Coaching Model
Putting It All Together
- Directive (Outside-In) Coaching
- Facilitative (Inside-Out) Coaching
- Collaborative (Balanced) Coaching
- Delegating for Development
- The After-Action Review
- Formal Performance Reviews
- Handling Disciplinary Action
- Approaches and Techniques to Avoid
- Conduct an Effective Coaching Session and Develop an Action Plan in Partnership with a Colleague or Team to Promote Growth, Development, and Improvement
Coaching Skills Practice
Coaching Situation Analysis #1
Coaching Situation Analysis #2
Coaching Situation Analysis #3
Coaching Situation Analysis #4
Coaching Situation Analysis #5
Coaching Skills Practice #1-Coach’s Perspective
Coaching Skills Practice #1-Colleague’s Perspective
Coaching Skills Practice #2-Coach’s Perspective
Coaching Skills Practice #2-Colleague’s Perspective
Coaching Skills Practice #3-Coach’s Perspective
Coaching Skills Practice #3-Colleague’s Perspective
Coaching Skills Practice #4-Coach’s Perspective
Coaching Skills Practice #4-Colleague’s Perspective
Coaching Skills Practice #5-Coach’s Perspective
Coaching Skills Practice #5-Colleague’s Perspective
Coaching Skills Practice #6-Coach’s Perspective
Coaching Skills Practice #6-Colleague’s Perspective
Coaching Skills Practice #7-Coach’s Perspective
Coaching Skills Practice #7-Colleague’s Perspective
Coaching Skills Practice #8-Coach’s Perspective
Coaching Skills Practice #8-Colleague’s Perspective
Coaching Skills Practice #9-Coach’s Perspective
Coaching Skills Practice #9-Colleague’s Perspective
Coaching Skills Practice-Coach’s Perspective
Coaching Skills Practice-Colleague’s Perspective
Action Plan
- Apply the Lessons of This Course to Handling Specific Coaching Situations on the Job
- Create a Self-Development Plan to Keep Building Your Coaching Skills
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
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For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
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AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
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