presents American Management Association Seminars
Leadership Skills For Supervisors
Seminar No: 02517 -XNBB
CEU Credits: 1.8
Length: 3 days
Develop your own leadership game plan--become a take-charge supervisor!
Every supervisor working today is expected to be more than a coach. You’re also expected to be a leader. Get the leadership skills that will propel your career to the next level!
Attendees:
Supervisors who attend this seminar will develop the individual, group and one-on-one leadership skills they need to keep up with their evolving management roles and responsibilities.
How You Will Benefit:
- Develop interpersonal skills that help you communicate, listen and handle conflicts
- Become more effective at influencing others
- Accomplish goals and control outcomes when dealing with staff, peers, management and other departments
- Learn how to work with groups and teams to solve problems and accomplish projects
- Hold performance discussions that result in changed behavior and enhanced productivity
- Analyze your own styles of behavior and recognize your strengths/weaknesses
What You Will Cover:
- How to empower yourself and your staff
- What leadership is from the supervisor’s point of view
- How to build credibility and trust
- Analyzing effective listening processes and skills
- Learning participate leader skills and techniques
- The three steps of the continuous performance appraisal process
- Coaching, mentoring and how to give constructive feedback
- Decision-making tools for effective leadership
- How to apply problem solving techniques to solve actual problems
- Teams vs. work groups: learn to lead and build personal effectiveness
Extended/Detailed Seminar Outline
Learning Objectives
- Develop Interpersonal Skills That Help You Communicate, Listen, and Handle Conflicts
- Become More Effective at Influencing Others
- Accomplish Goals and Control Outcomes When Dealing with Staff, Peers, Management, and Other Departments
- Learn How to Work with Groups and Teams to Solve Problems and Accomplish Projects
- Hold Performance Discussions That Result in Changed Behavior and Enhanced Productivity
- Analyze Your Own Styles of Behavior and Recognize Your Strengths/Weaknesses
Introduction
- Identify What Is Different in Supervision/Management Today
- Identify the Opportunities for Supervisors/Managers Today
- Describe Personal Objectives for This Course
- Define What Leadership Is from a Supervisor’s Point of View
- Rank Leadership Characteristics
Leadership
- Identify the Difference between Managers and Leaders
- Observe Leaders in Action
- Examine One’s Own Leadership Capability
- Identify How Leaders Build Credibility and Trust
- Identify the Leadership Skills That Will Be Needed in the Next Five Years
- Explore the Forces Encouraging Leadership and the Constraints Working against Leadership for Supervisors
- Develop One’s Own Leadership Skills Development Plan
Interpersonal Skills
- Identify Interactive Behaviors and Discuss How Each Is Helpful and/or Distracting When Communicating One-on-One and in Groups
- Analyze Effective Listening Processes and Skills
- Practice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being Questioned
- Role-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Their Effect on Others
- Create a Communication Case from Work Experience
- Resolve a Communication Case Created from Other Group Members' Work Experiences
Coaching and Mentoring
- Take the "Insight Inventory: Understanding Yourself and Others."
- List the Elements of Effective Feedback
- Write Statements about Actual Employee or Team Member Situations Experienced on the Job
- Describe the Coaching Discussion and Its Format
- Practice Coaching and Mentoring in Role Plays with Actual Employee or Team Member Situations
Decision-Making Tools for Leading
- Discuss Three Methods of Brainstorming and Describe the Advantages of Each
- Discuss the Effects of Organizations on Creativity
- List the Steps in Problem Solving
- Apply Problem-Solving Principles and Techniques to Solve Actual Problems from the Job
Learning to Lead Groups and Teams
- Learn the Differences between Teams Versus Work Groups
- Get Insight on Their Own Team Building and Personal Effectiveness
- Practice Group Skills in Exercises That Develop Teamwork
- Discuss the Role of a Group or Team Leader and Practice Facilitation Skills in the Group Exercises
- Discover What Needs to Happen before Groups Become Teams
- Conduct Group Observations Following a Format and Give Feedback to Participants
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.