presents American Management Association Seminars
Managing Emotions In The Workplace
Seminar No: 02540 -XNBB
CEU Credits: 1.2
Length: 2 days
Understand how emotions affect your job performance--and learn practical techniques to manage them!
As you face the pressures of doing more work with fewer resources, increased people interaction in teams and work groups, more stressful deadlines, and workplace demands on personal time, you’re likely to find yourself in situations where it is critical to identify and control your emotions. This two-day course enables you to do just that. Based on the latest research on emotional intelligence at work, stress and its consequences, and how emotions can be managed in the workplace, this eye-opening and interactive seminar will help you gain better insight into your emotions. Through videos, individual exercises, small-group discussions, self-assessment instruments and skill-practice sessions, you’ll examine the link between emotions and stress in your daily life and learn the behavioral practices that can help you productively manage your emotions. You’ll leave the seminar with strategies for smoothing out the emotional roller coaster rides--so you’ll feel more satisfied at the end of the work day.
Attendees:
Office staff, sales and customer service professionals, managers and supervisors and any employee who is experiencing intense emotional/stressful situations at work.
How You Will Benefit:
- Understand the connection between emotions and workplace stress
- Maintain your emotional composure on the job and maximize work relationships!
- Effectively express your emotions through assertiveness communication skills
- Create work environments where emotional honesty and emotional energy are accepted
- Learn how to balance the physical, mental and emotional aspects of life
- Control your emotions and achieve positive interaction in teams and work groups
What You Will Cover:
- Understanding stress: Cause and effects of stress...personal stress and lifestyle assessment...an altruistic look at stress: Perception is reality
- A closer look at feelings and emotional well-being: Perception and defense mechanisms at work
- A balanced account: Paying off emotional debt
- Characteristics of emotional health
- Emotional intelligence: Raising your EQ
- Communicating or controlling? Balance or ballistics?: Understanding assertive communication...turning problems into projects...developing three-part assertiveness messages
- Rituals: Managing emotions and stress
Extended/Detailed Seminar Outline
Learning Objectives
- Understand the Connection between Emotions and Workplace Stress
- Maintain Your Emotional Composure on the Job and Maximize Work Relationships!
- Effectively Express Your Emotions through Assertiveness Communication Skills
- Create Work Environments Where Emotional Honesty and Emotional Energy Are Accepted
- Learn How to Balance the Physical, Mental, and Emotional Aspects of Life
- Control Your Emotions and Achieve Positive Interaction in Teams and Work Groups
Understanding More about Stress
- Identify Common Causes of Stress from Personal Experiences
- Interpret the Psychological and Physiological Effects of Stress
- Categorize Stressors and Common Symptoms, and Distinguish Acute Stress from Episodic Stress
- Discern the Difference between Positive Stress and Negative Stress
- Determine Your Levels of Personal and Work-Related Stress
- Recognize the Ways You May Be Unintentionally Contributing to Your Own Stress Levels through Perceptions of Excessive Demands
- Identify Aspects of Your Personal and Professional Lifestyles in Relation to Your Management of Emotional Well-Being
- Synthesize Your Personal Profile by Creating a Graphic Representation of the Interconnectedness of the Causes, Effects, and Personal Characteristics of Stress
A Closer Look at Feelings and Emotional Well-Being
- Define Personal Mastery and Its Impact on Your Work Life
- Differentiate between the Two Groups of Emotions to Better Understand How You Are Feeling and Why
- Assess What You Are Feeling and Why You Are Feeling That Way
- Differentiate among Feelings in the Past, Present and Future
- Evaluate Your Emotional Debt and Discover Ways to Pay It Off
- Analyze Situations So That Your Emotions Do Not Sabotage the Results You Want
- Identify Thoughts, Feelings, and Behaviors Associated with Stressful Situations
- Analyze Behavior Patterns Associated with Stressful Events
- Assess the Discrepancies between the Magnitude of a Stressful Event and the Ramifications and/or Implications of the Results of the Event, Based on the Management of Your Emotions
Communicating or Controlling? Balance or Ballistics
- Use Your Mirror Listening Skills to Understand How Others Are Feeling
- Identify Feelings and the Reasons Why People Feel the Way They Do
- Recognize When to Be Assertive in Interacting with Others
- Construct Assertive Messages Using the XYZ Technique
Rituals-Managing Emotions and Stress
- Identify Rituals That Presently Exist in Your Life
- Classify Rituals According to the Purpose They Serve
- Create Meaningful Workplace Rituals
- Test Workplace Rituals against Real-Life Events
Personal Action Plans-Putting It All Together
- Create a Personal Action Plan to Implement Your Learning Back at Work
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
.
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.