presents

American Management Association Seminars


HOW TO MANAGE WORKPLACE NEGATIVITY
Seminar No: 02545 -XNBB
CEU Credits: 1.2
Length: 2 days


Combat negativity in your organization, your team and yourself!

Can negative attitudes on the part of employees and companies affect productivity and morale? The answer is a definite yes! But the negatives of office negativity don’t stop there; they can seriously undermine sales and impact customer service, team projects, absenteeism, injury rates, turnover, virtually every part of a company’s operations. How to Manage Workplace Negativity® will enable you to combat negativity in your organization, your team and yourself! It’s designed to give you skills and action plans to take back to your company to identify and eliminate negative attitudes and behaviors.

Attendees:
Executives, managers, supervisors, team leaders, team members and anyone else who must meet the challenge of changing negative cultures and staff behaviors.

How You Will Benefit:

  • Boost employee productivity, loyalty and morale
  • Enhance communication, listening and questioning skills
  • Reduce stress and raise esteem in yourself and others
  • Protect yourself from the negative attitudes of others
  • Reduce employee turnover and absenteeism

What You Will Cover:

  • 25 effective ways of overcoming workplace negativity
  • How to get buy-in from staff for changing their behavior
  • Enhancing team performance
  • How to handle complainers, victims and blamers
  • How to respond when top management is the cause of organization-wide negativity

Extended/Detailed Course Outline

Learning Objectives

  • Boost Employee Productivity, Loyalty, and Morale
  • Enhance Communication, Listening, and Questioning Skills
  • Reduce Stress and Raise Esteem in Yourself and in Others
  • Protect Yourself from the Negative Attitudes of Others
  • Reduce Employee Turnover and Absenteeism
Introduction
  • Give Individuals the Practical Tools and Skills to Manage Negativity in the Workplace
What Is Negativity and What Are Its Causes
  • Identify the Behaviors of Negative Individuals and Their Impact on the Bottom Line
  • Determine the Causes of Individual Negativity
  • Assess the Difference between a Negative and a Positive Perception
Strategies for Overcoming Our Own Negativity or the Negativity of Others
  • Identify Specific Strategies to Take When Negative
  • Use Strategies for Overcoming Negativity in a Real Situation
  • Use the Life Styles Inventory (LSI) to Assess Your Current Thinking and Behavior-to Recognize Your Specific Strengths, as Well as Any "Stumbling Blocks"
No Pass-Through Management
  • Position No Pass-Through Management in the Decision-Making Process
  • Describe the Desired Behaviors for No Pass-Through Management
  • Identify Specific Uses for No Pass-Through Management
Overcoming the Negativity of Others
  • Identify the Seven Approaches for Overcoming the Negativity of Others
  • Use the Six-Step Model for Confronting Negators
  • Recognize Specific Types of Negativists
Working with Challengers
  • Identify What Is Meant by a Challenging Employee, Give Examples, and Discuss Why Managers Sometimes Resist Challenging Employees
  • Develop Strategies and Techniques That Can Be Used to More Effectively Manage Challenging Employees as Positive Contributors to the Organization
Changing the Organizational Culture to a More Positive One
  • Determine How the Changing World of Work Has Influenced Workplace Negativity
  • Describe What Is Meant by an Organization’s Culture
  • Assess How Change Is a Leading Cause of Organizational Negativity
  • Identify the Best Strategies for Introducing Change
  • Implement Organizational and Leadership Strategies to Increase Employee Loyalty and Positiveness
The Power of a Positive Attitude
  • List the Benefits of Having a Positive Attitude
  • Assess Ways to Spread a Positive Attitude to Others

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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