presents American Management Association Seminars
INTERPERSONAL SKILLS
Seminar No: 02575 -XNBB
CEU Credits: 1.8
Length: 3 days
Improve your communication skills--and every aspect of your working relationships!
It's a whole new world of work. Organizational change, diversity and electronic communications have changed the face of the workplace. Today, more than ever, success depends upon the combined cooperation, commitment and action of people--both face-to-face and across electronic and cyber channels. Achieve results. Create a climate for action--reduce frustration, anger and destructive game playing. Manage conflict. Get your points across without intimidation--and turn potential adversaries into allies. Be a better manager. Motivate and influence direct reports and others in the organization. Foster teamwork. Develop communication skills that encourage feedback and avoid misunderstandings. Implement change. Communicate and assist others in adapting and growing. It’s up to you. You can accomplish all these goals. Register today for the one seminar that will help you gain the positive professional image you need to succeed.
Attendees:
Managers, team leaders, and supervisors who want to maximize their positive impact on others, enrich the quality of their relationships and increase their job effectiveness.
How You Will Benefit:
- Solve problems by clarifying the real issues
- Make trade-offs without being a pushover on big issues
- Implement plans without strong-arm tactics
- Generate enthusiasm for your ideas and proposals
- Minimize conflict and build group commitment
- Influence others and motivate them to profitable action
- Save time, energy and talent by improving the entire "people" side of your job
- Develop credibility based on respect and trust
- Find alternatives to work with "difficult" people
What You Will Cover:
- Communicating in today's new work environment
- Influencing others: Ensuring that the messages you send carry the impact you want
- Motivating and influencing others
- Coping with on-the-job conflict: Learning how to assertively and productively manage dissension
- Developing productive communication skills in teams
- Using listening skills to your advantage
- Identifying your interpersonal style
- Understand the perceptual process
Extended/Detailed Seminar Outline
Learning Objectives
- Solve Problems by Clarifying the Real Issues
- Minimize Conflict and Build Group Commitment
- Motivate Others to Profitable Action
- Give Criticism When Necessary and Use Praise to Produce Results
- Implement Plans without Strong-Arm Tactics
- Develop Credibility Based on Respect
- Work with Difficult People
- Generate Enthusiasm for Your Ideas
- Save Time, Energy, and Talent by Improving the Entire "People Side" of Your Job
- Distinguish between Assertive and Aggressive Behavior
Communication and the New Workplace
- Identify and Discuss the Importance and Key Characteristics of Effective Interpersonal Skills in the Workplace
- Recognize the Expectations Your Manager, Peers, Employees and Others in the Organization Have of Your Interpersonal Skills Performance in the New Work Environment
- Assess Potential and Real Barriers to Your Successful Use of Interpersonal Skills and Set Development Objectives for the Course
Understanding Perception, Self-Concept and Expressing Emotions
- Identify How Perceptions Shape and Influence Your Interaction with Others and Their Responses to You
- Apply Perception-Checking Skills to Reduce Misunderstandings and Faulty Assumptions
- Analyze the Impact of Self-Concept on Willingness and Ability to Take Risks and Engage in High-Level Individual and/or Team-Based Performance
- Recognize and Appropriately Respond to Expressions of Emotions at Work
- Identify and Analyze the Ways in Which You and Co-workers Approach Work and Relate to Each Other
Nonverbal and Verbal Skills
- Identify the Centrality of Nonverbal Cues in the Overall Process of Negotiating and Creating Shared Meaning
- List the Components of Nonverbal Communication and How They Can Best Be Used in First-Impression Management
- Recognize Common Verbal Barriers to the Creation of Shared Meaning
- Apply a Five-Step Process to the Development and Delivery of Clear Messages
- Analyze Cross-Cultural Interactions to Maximize Shared Understandings
- Synthesize Verbal and Nonverbal Skills to Build and Maintain Positive Rapport and Relationships with Others Using AMA-DISC Results
Using Listening and Feedback Skills to Build High-Performance Work Relationships
- Identify Personal Listening Liabilities and Strategies for Improvement
- Recognize the Uses of Feedback in Building Understanding and Achieving High-Performance Standards, Individually and in Teams
- Practice and Apply the Use of Questions to Build Shared Information and Enhance Clarity
- Analyze the Uses of Self-Disclosure, Feedback, Listening and Questions as Means of Achieving Productive and Satisfying Work Relationships with Peers, Your Manager and Others
Directing and Motivating Others
- Review and Practice Steps to Effectively Give Directions
- Identify What Motivates Others to Achieve High Levels of Performance and Effectiveness
- Assess and Apply the Five Basic Principles of Building and Sustaining Cooperative and Productive Work Relationships
- Review and Apply a Seven-Step Method for Influencing Others across the Organization
Assertively and Productively Managing Conflict
- Recognize the Differences among Assertive, Non-assertive and Aggressive Behaviors
- Analyze Needs and Select Appropriate Assertive Behaviors That Will Allow Others to Work with You and Give You What You Need
- Discuss and Apply D.E.S.C. Scripts in the Workplace to Assertively Address Interpersonal Relationship Challenges
- Recognize Interpersonal Behaviors That Contribute to the Productive or Destructive Nature of Conflict
Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills
- Recognize and Use the Various Roles Necessary to Have a Productive and Satisfying Team Interaction
- Identify the Stage of Team Development Your Work Group Is in and Respond and Adapt Appropriately
- Evaluate Your Role as Team Leader and Select Actions That Will Guide the Team to the Achievement of Goals
- Demonstrate Appropriate Use of Interpersonal Skills in a Team Process through Completion of a Team Survival Simulation
Setting a Plan for Continued Interpersonal Skills Growth
- Develop an Achievable Interpersonal Skills Development Plan
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
.
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.