presents American Management Association Seminars
COMMUNICATION & INTERPERSONAL SKILLS: A SEMINAR FOR TECHNICAL PROFESSIONALS
Seminar No: 02576 -XNBB
CEU Credits: 1.8
Length: 3 days
In today’s working environment, technical abilities are not enough to guarantee your success. You need interpersonal skills to support your technical expertise!
You have the "hard side" of your job down pat. But how about the "soft side?" Your interpersonal skills can spell the difference between success and failure in actually getting your job done. Improve every aspect of your working relationships! Spend three days at this intensive learn-by-doing seminar that has been carefully tailored to meet your unique needs, concerns and challenges as a technical professional in today's business environment.
Attendees:
Technical professionals who need to develop the interpersonal skills necessary to communicate their knowledge to those around them.
How You Will Benefit:
- Find solutions to "people problems"
- Project a presence that attracts the right kind of attention
- Develop "active listening" skills to really tune in to co-workers and cultivate productive relationships
- Improve communication to get the response you want
- Be assertive without being intimidating
- Overcome "automatic resistance" to new ideas and get your proposals approved
- Build a team approach to motivate others and facilitate change
- Gain other departments' cooperation to implement ideas
- Uncover the root causes of conflict and achieve resolution
- Deal with company politics
- Sell your ideas to the group
- Realize how others perceive you and improve communication to get the response you want
- Create a climate for action: Give constructive criticism and positive reinforcement
What You Will Cover:
Differences Between How You Manage Tasks as Opposed to Relationships
- Demonstrate the difference between technical and nontech professionals
Critical Elements of Communication and Interpersonal Skills
- Recognize interpersonal skills that promote success with coworkers
- Discuss the barriers to the effective use of interpersonal skills
- Understand how to blend and communicate with different styles
Listening and Responding to Others
- Discuss the five levels of active listening skills
- Learn the powerful listening tool—empathy
Asking Questions—the Gateway to Open Thinking
- Learn a communication model for increased workplace productivity
- Apply seven methods for developing better interpersonal skills
Assertiveness Theory and Interpersonal Skills
- Discuss the four behaviors of assertiveness theory
- Explore an assertive communication model for giving effective criticism
- Identify differences between informing and directing messages
Managing and Responding to Conflict
- Discuss the characteristics of conflict
- Apply the five methods of managing conflict
Extended/Detailed Seminar Outline
Learning Objectives
- Find Solutions to "People Problems"
- Project a Presence That Attracts the Right Kind of Attention
- Develop "Active Listening" Skills to Really Tune in to Co-workers and Cultivate Productive Relationships
- Improve Communication to Get the Response You Want
- Be Assertive without Being Intimidating
- Overcome "Automatic Resistance" to New Ideas and Get Your Proposals Approved
- Build a Team Approach to Motivate Others and Facilitate Change
- Gain Other Departments' Cooperation to Implement Ideas
- Uncover the Root Causes of Conflict and Achieve Resolution
- Deal with Company Politics
- Sell Your Ideas to the Group
Communication in Today’s Workplace: Difference between Task and Relationship
- Identify the Importance of Communication and Interpersonal Skills in Today’s Workplace
- Distinguish the Relevant Differences in Communication Needs and Expectations among Technical and Nontechnical Professionals
- Identify at Least Three Valuable Interpersonal Skills for Improving Communication in the Workplace
- Demonstrate the Difference between Task and Relationship and the Necessity of Attention to Both in the Workplace
- List Valuable Relationship Skills Connected to Success in the Workplace
The Basic Elements of Communication
- Define and Examine Elements of Communication That Are Pertinent to Interpersonal Skills in Order to Promote Effective Interactions with Others
- Assess the Impact of Verbal and Nonverbal Elements on Communication Effectiveness to Better Meet the Demands of an Electronically Connected Global Workplace
- Interpret People’s Verbal and Nonverbal Communication to Improve Shared Understandings
- Develop a List of Considerations for Selecting the Appropriate Transmission Medium to Assure a Message’s Intended Content and Feeling(s) Are Preserved and Received
- Identify Personal Applications of the 5 Factors That Promote Success with Co-workers to Improve Workplace Relationships
- Recognize and Identify Strategies to Overcome Each of the 5 Common Barriers to Effective Use of Interpersonal Skills to Promote Achievement of Tasks
- Interpret the 5 Common Truths of Communication and Interpersonal Skills to Improve Overall Communication Competence in the Workplace
- Be Aware of Your "Style" Preferences and How They Differ from Others' in Order to Better Manage Interpersonal Interactions with Technical and Nontechnical Professionals
Understanding and Using Communication Styles
- Identify and Appraise Your Style Preferences for Communication to Gain Insights into Improving Interpersonal Relationships
- Identify and Appraise the Style Preferences of Others to Develop Awareness and Tolerance of Diverse Ways of Working, Thinking, and Communicating
- Assess How Differences in These Style Preferences Can Lead to Unproductive Conflicts and Misunderstandings
- Apply Style Flexibility in Your Communication to Achieve Tasks, Improve Relationships and Enhance Technical/Nontechnical Interactions
Active Listening Skills
- Employ a Model of Communication to Systematically Improve Your Interpersonal Communication Skills at Work
- Define What Listening Is to Broaden the Ways in Which You Go about Using Interpersonal Skills
- Demonstrate Useful versus Non-useful Responses to Information Gained through Active Listening to Adapt and Enhance Workplace Communication
- Confirm the Necessity of Acknowledging Both Emotions and Ideas When Listening and Responding to Others in Order to Build Fuller Shared Meaning
- Use an Extended Vocabulary to Help Acknowledge the Presence of Emotions in Messages to More Fully Clarify the Intent of Those Messages
- Practice Acknowledging Emotions and Ideas in Conversation to Better Accomplish Tasks and Build Productive Relationships
- Apply Empathic Listening in Conversation to Show Sincerity, Trust and Concern and to Develop Deeper Shared Meaning
Asking Questions-Transition Skill
- Assess the Value and Purpose of Using Questioning Strategies to Build Shared Information and Better Manage Relationships and Productivity
- Identify Valuable Differences between Open-Ended and Closed-Ended Questions That Will Guide You in Selecting Appropriate Questions to Achieve Your Communication Goals
- Apply Skills in Composing and Delivering Diagnostic and Intervention Types of Questions to Enhance Overall Communication Flexibility
Emotional Control
- Appraise the Physiology of Emotions So as to Value Its Impact on and Importance in the Communication Process
- Assess the Consequences of Unpleasant Emotions on Thinking, Interpersonal Behaviors, and Achievement of Tasks
- Identify Your Own Emotional Physical Triggers and Recognize the Need for Exercising Emotional Control So as to Preserve Healthy Interpersonal Relationships
- Recall and Apply the EC Formula of Gaining Emotional Control to Improve Consistency When Working with Others
Assertively Responding
- Assess When and How to Use Informing and Directing Communication to Allow Others to Work Productively with You and Achieve Shared Goals
- Recognize When and How to Use "Style Preferences" to Shape Your Messages So That Others Can Give You What You Need
- Identify and Use the Four Profiles of Assertiveness Behaviors to Build Communication Flexibility and to Complement Use of "Style Preferences"
- Interpret and Use the A.E.I.O.U. Model for Assertively and Effectively Criticizing Someone’s Performance in the Workplace to Build Shared Performance Expectations and Productivity
- Design and Deliver Effective Messages That Consistently Say What You Need from Others in Order to Complete Tasks
Managing and Responding to Conflict
- List Some Common Myths and Truths about Conflict to Determine How to Use Conflict Productively in Your Interpersonal Relationships
- Identify and Assess the Role of Perception in Conflict in Order to Reduce Perception-based Misunderstandings When Working with Others
- Examine Motivation and Negotiation Strategies to Use in Dealing with Problematic Conflicts That Are Based on "Style," and/or "Position" Differences
- Appraise the Five Approaches to the Management of Conflicts in Order to Create a More Flexible and Productive Communication Environment
- Practice and Apply Communication Strategies for Better Conflict Management
Putting It All Together-Focusing on the Blind Spot
- List the Differences between Your Intended and Your Perceived Communication Style in Order to Build High Levels of Shared Information with Co-workers
- Develop a Plan for Closing Your Own Style Differences So That Others See You as Consistent and Trustworthy
- Review and Apply Seven Strategies to Close Your Style Difference to Achieve Stronger Work Relationships and Productivity
- Create a Personalized Interpersonal Skills Development Plan to Continue the Communication Change Process You Have Begun during this Program
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
.
|
If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.
|
** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.