presents American Management Association Seminars
The Effective Facilitator: Maximizing Involvement And Results
Seminar No: 02578 -XNBB
CEU Credits: 1.8
Length: 3 days
Bring out the best in individual and team performance!
The facilitator is catalyst, coach, coordinator and more. Like a conductor, the facilitator must bring out the best in individual players and orchestrate successful group efforts. It's a role that demands exceptional interpersonal skills, keen observation, insight and tact. It can only be learned by doing.
Attendees:
This program is a basic course for managers who must facilitate results in meetings, group work or project teams...managers who have groups under their direction, as well as managers who work as internal consultants.
How You Will Benefit:
- Make life easier and all meetings more productive
- Set up meetings for success
- Spark and enhance critical synergy and creative energy
- Focus on the key facilitation skills of observation, diagnosis and intervention
- Build consensus, handle conflict and keep meetings on track
- Gain knowledge and skills you can apply to all group and meeting situations
- Keep content, process and structure on track to produce positive outcomes
What You Will Cover:
- Facilitation: A leadership and management skill for the 21st century
- The effective facilitator defined
- The facilitator's most basic information
- Self-knowledge of the facilitator
- Facilitator skills: How the facilitator facilitates
- State of group development
- Levels of group dynamics
- Facilitator's tool box
- Enhancements, advancements and reentry
Extended/Detailed Course Outline
Learning Objectives
- Make Life Easier and All Meetings More Productive
- Set up Meetings for Success
- Spark and Enhance Critical Synergy and Creative Energy
- Focus on the Key Facilitation Skills of Observation, Diagnosis, and Intervention
- Build Consensus, Handle Conflict, and Keep Meetings on Track
- Gain Knowledge and Skills You Can Apply to All Group and Meeting Situations
- Keep Content, Process, and Structure on Track to Produce Positive Outcomes
Module 1: Course Objectives, an Overview of the Seminar
- Identify Course Terminology and Course Objectives
- Learn a Technique to Gather and Organize Data from Individuals into a
- Group or Team Product
- Clarify Individual Expectations of Course
Module 2: The Facilitator Defined
- Differentiate between Facilitate, Facilitation, Facilitator
- Experience a Concrete Example of the Facilitator’s Role
- Discriminate between a Leader/Manager and a Facilitator and See the Roles as a Continuum of Possible Behaviors
- Define the Designated Facilitator Concept
Module 3: Introduction to the Facilitator’s Responsibility to Lead Conversations
- Explore the Skills of Observe, Assess, Diagnose and Experience Your Level of Comfort in Observing
- Learn How to Use the Dynamics Analysis to Observe Forces Which Are out of Your Control and to Create Interventions to Ameliorate Them
- Learn How to Lead a Conversation
- Role Play a Conversation Where a Disruptive Person Gets the Group "Off Track"; Learn Techniques to Deal with Disruptive Individuals
- Explore the Power of the Facilitator
Module 4: The Facilitator’s Role in Creating a Trusting Environment
- Learn the Five Mutually Supportive Components Necessary to Creating an Effective Environment/Team/Work Group
- Understand and Practice Processes Which Help Achieve the Five Components
Module 5: Self-Knowledge-You Are the Only Real Tool You Have as a Facilitator
- Complete the Self-Analysis Instrument and Describe How the Learnings Help You Understand Yourself and Others to Maximize Interactions
- See How Behavior Styles Can Determine How Groups Function
- Explore the Qualities Necessary to Be an Effective Facilitator
- Focus on Various Aspects of Your Style and Develop Strategies for Being an Effective Facilitator
Module 6: Communication Skills
- Listen So Others Will Talk
- Talk So Others Will Listen
- Confront in an Effective Manner
- Experience Win/Win Conflict Resolution and Consensus
Module 7: How the Facilitator Uses an Understanding of the Elements: Content, Process and Structure to Create Process and Change Culture
- Learn How to Use the Elements Analysis to Better Understand the Here and Now, Including the Range of Behaviors Culturally Possible
- Practice Using the Elements Analysis to Predict the Effectiveness of Future Meetings
- Plan the Process of Implementing Your Facilitator Role When You Return Home
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.