presents

American Management Association Seminars


Managing a Multicultural Team
Seminar No: 02592-XNBB
CEU Credits: 1.2
Length: 2 days


Meet the challenges of a diverse workforce with increased confidence.

Employees from different countries and ethnic backgrounds bring their own values and communication styles to the job. How can you foster team and individual effectiveness and drive innovation by leveraging differences? Your team will work harder for you in an atmosphere of understanding and mutual respect. Now you can learn how to adapt your managerial style to the unique needs of a multicultural group. You’ll discover how to motivate your employees, find common ground and manage conflicts across cultural boundaries. Here are proven techniques to function as a true team…where differences are not challenges but opportunities for creativity and productivity.

Who Should Attend

Managers, team leaders, supervisors, project managers, technical and IT managers who are looking to expand their knowledge of multicultural management issues.

How You Will Benefit

  • Gain a better understanding of the components of your organization’s culture
  • Increase your awareness of multicultural dynamics in order to develop a high performing team
  • Learn effective approaches to managing conflict in a multicultural work environment
  • Understand and apply techniques for communicating across and between cultures
  • Create an inclusive environment for all employees

    What You Will Cover

  • Adapt your managerial style to promote cultural differences and similarities
  • How culture affects hierarchy and reporting relationships
  • Create cross-cultural synergy in your team
  • Effective techniques for managing conflict and negotiating agreements
  • Understand leadership and individual motivation factors
  • How to recruit and retain talent from a culturally diverse pool
  • Overcome time, distance and cultural differences to effectively manage offshore and remote teams
  • Cultural influences on verbal and nonverbal communication
  • Differentiate between risk-tolerant and risk-averse employees regarding problem solving and decision making
  • Formulate an action plan to maximize performance for each employee

    Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

    For information about bringing a course to your site please call 919-480-2550 or email the registry at .

    If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

    ** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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    After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
    Always state priority code XNBB to your customer service representative when registering directly by phone.

    Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

    AMA's main conference centers
    Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

    New York
    AMA executive Conference Center
    1601 Broadway New York, NY 10019
    American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

    Chicago
    AMA executive Conference Center (adjacent to the Marroitt O'Hare)
    8655 west higgins rd
    Chicago, IL 60631

    San Francisco
    AMA executive Conference Center is located in San Francisco Marriott Hotel
    55 Fourth Street 2nd Level
    San Francisco, CA 94103

    Atlanta
    AMA Executive Conference Center
    Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
    City, State, Zip: Atlanta, GA 30309

    Washington, DC
    Arlington, Virginia
    2345 Crystal Drive, Suite 200
    Arlington, VA 22202

    If you are not paying via credit card, you will receive an invoice with payment instructions.

    Cancellation Policy:
    If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

    AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

    AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

    You can also register by emailing your registration information to us at or calling us at 919-480-2550.

  • For additional information and schedules call 919-847-0331.

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