American Management Association Seminars

TRUST: Strategies to Drive Commitment and Productivity
Seminar No: 02593-XNBB
CEU Credits: 1.2
Length: 2 days

“Trust is like the air we breathe. When it’s present, nobody really notices. But when it’s absent, everybody notices.” —Warren Buffett

Having authority alone is not enough. At every level, business and performance are built on a solid foundation of mutual trust. This seminar will enable you to develop and refine the core competencies that establish, regain and leverage trust with your teams. You will learn to demonstrate and communicate trust, rekindle your passion for managing and increase your impact as a manager.

Who Should Attend
All managers who want to drive performance, build mutual trust and foster effective working relationships with team members.

How You Will Benefit

  • Become an effective communicator and role model
  • Give clear, precise directions to help your team meet and exceed bottom-line goals
  • Involve team members at the right levels of decision making
  • Adapt your managerial approaches to each of your direct reports
  • Create a “trusting” environment that allows for constructive feedback
What You Will Cover
  • What is trust? How to get it…how it’s lost…how to regain it
  • Positional vs. personal power
  • Trust-building activities
  • The 3 Cs of trust: competence trust, contractual trust and communication trust
  • Active communication: how to build trust and get committed action
  • Factors that affect the ability to trust: self-assessment using “Trust—The Ultimate Test”
  • How to foster strong relationships and a positive work environment
  • Two-skip action plan for developing trust

Extended Seminar Description

Learning Objectives

  • Become an Effective Communicator and Role Model
  • Give Clear, Precise Directions to Help Your Team Meet and Exceed Bottom-Line Goals
  • Involve Team Members at the Right Levels of Decision Making
  • Adapt Your Managerial Approaches to Each of Your Direct Reports
  • Create a "Trusting" Environment That Allows for Constructive Feedback

What You Will Cover

  • What Is Trust? How to Get It... How It’s Lost.... How to Regain It
  • Positional vs. Personal Power
  • Trust-Building Activities
  • The 3 Cs of Trust: Competence Trust, Contractual Trust and Communication Trust
  • Active Communication: How to Build Trust and Get Committed Action
  • Factors That Affect the Ability to Trust: Self-Assessment Using "Trust—The Ultimate Test"
  • How to Foster Strong Relationships and a Positive Work Environment

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 919-480-2550 or email the registry at .

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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
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Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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