American Management Association Seminars

Performance Measures For Your Business: Aligning Your Organization To Measure What Really Counts
Seminar No: 04530 -XNBB
CEU Credits: 1.2
Length: 2 days

What gets measured gets done!

Go step-by-step through developing an effective, integrated performance planning and measurement system. You'll learn how to apply concepts to every area and function in your company...identify performance targets for any function...and write goals, objectives and action steps that align individual and team performance with company goals.

Department managers, directors, vice presidents and human resources professionals involved in achieving business goals.

How You Will Benefit:

  • Improve performance of every area and function in your company
  • Achieve greater accountability at all levels
  • Improve communication, teamwork and morale
  • Measure functional, as well as process, performance

What You Will Cover:

  • What is performance measurement?
  • Strategic planning: why you should do it
  • The different strategic planning models
  • Linking integrated performance planning to other organizational components
  • Identifying key success factors
  • Balanced scorecard: applying it to different company functions
  • The components of good performance measures
  • Building an accountability matrix

Extended/Detailed Seminar Outline

  • Learning Objectives
    • Know What to Measure and How to Measure It
    • Develop Objective Performance Measures for Every Area and Function in Your Company
    • Achieve Greater Accountability at All Levels
    • Improve Communication, Teamwork, and Morale
    • Measure Functional Performance as Well as Process Performance
    Performance Measurement
    • Define the Differences between Performance Management, Performance Measurement, and Performance Appraisal
    • List Reasons for Developing a Performance Measurement System
    • Describe Performance Measurement Value Chain
    • Review Steps to Alignment in a Performance Management System
    • List Companies Good at Performance Measurement and Why They Excel
    • List Levels of Performance Measures
    Theory of Business
    • The Vision Statement
    • The Mission Statement
    • The Value Statement
    • Why These Statements Permeate Entire Performance Measurement System
    Environment Analysis, SWOT, Mandates, and Strategy
    • Understand Why an Environmental Scan Should Be Done before Determining a Strategy
    • Understand How Strengths, Weaknesses, Opportunities, and Threats (SWOT) Fits into Performance Measurement Process
    • Understand How Mandates Affect Strategy and Performance Measures
    • Review Components of Strategy
    • Describe Differences between Three Specific Business Strategies
    • Explain Why Each Strategy Requires a Different Set of Performance Measures
    Balanced Scorecard
    • Describe Basic Characteristics of Key Performance Measures
    • Describe Distinctions between Leading versus Trailing (Lagging) Performance Measures
    • List the Five Performance Categories of a Balanced Scorecard
    Gap Analysis and Activity-Based Business Plan
    • Describe Purpose of Gap Analysis
    • Describe Gap Analysis
    • Describe Differences between Gap Accounting and Value Accounting
    • Describe Basic Approach to an Activity-Based Business Plan
    • Describe Difference between Results-Based and Activity-Based Business Plans
    Business Process and Activity Measures
    • Describe the Basic Approach to Developing a:
      • Process Map
      • Function Chart, and
      • Conduct Activity Analysis
      • Conduct Nominal Group Technique (NGT) to Rapidly Collect Measurement Ideas
    • Explain Why Developing a Process Map of a Performance Measurement Project Will Reduce Long-Term Pain
    Performance Profile
    • Describe Link between the Business Plan and Process Performance Measures
    • Standardize Performance Measures Using a Productivity Quality Index
    • Explain Why Activity-Based Performance Profile Is Superior to Generic or MBO Profile
    • Describe the Latest Research Findings about Merit Pay
    • Describe the Latest Research Findings about Bonus Pay
    • Describe "Manager-as-Compensation-Specialist" View of Human Resource Management
    • Explain Emergence of Activity-Based Compensation
    Implementation Issues
    • Recognize and Decide Implementation Issues
    • Review an Implementation Map
    • Understand Questions to Ask When Evaluating a Consultant
    • Have List of Issues to Think About
    • Answer Any Final Questions Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

      For information about bringing a course to your site please call 919-480-2550 or email the registry at .

      If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

      ** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

      Select date/location & complete form below. Then, click on 'Send'

      Register for this seminar
      Name (required):
      Company (required):
      Address (required):
      City (required) :
      State/Zip (required) :
      Country (required if not U.S.):
      Phone (required):
      E-Mail (required):
      Priority Code (Enter XNBB in this field.) (required):

      Additional Information:

      After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
      Always state priority code XNBB to your customer service representative when registering directly by phone.

      Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

      AMA's main conference centers
      Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

      New York
      AMA executive Conference Center
      1601 Broadway New York, NY 10019
      American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

      AMA executive Conference Center (adjacent to the Marroitt O'Hare)
      8655 west higgins rd
      Chicago, IL 60631

      San Francisco
      AMA executive Conference Center is located in San Francisco Marriott Hotel
      55 Fourth Street 2nd Level
      San Francisco, CA 94103

      AMA Executive Conference Center
      Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
      City, State, Zip: Atlanta, GA 30309

      Washington, DC
      Arlington, Virginia
      2345 Crystal Drive, Suite 200
      Arlington, VA 22202

      If you are not paying via credit card, you will receive an invoice with payment instructions.

      Cancellation Policy:
      If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

      AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

      AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

      You can also register by emailing your registration information to us at or calling us at 919-480-2550.

  • For additional information and schedules call 919-847-0331.

    American Management Association Cover Page

    The Training Registry