presents

American Management Association Seminars


Project Quality Management
Seminar No: 06591-XNBB
CEU Credits: 1.2
Length: 2 days


You may meet all your milestones—but your project could still be a failure!

Your project may be the most effectively planned and managed, but if it doesn’t deliver a high quality product that meets the needs of the customer, you haven’t succeeded. Learn how to develop a quality management plan. Using the Goal QPC publication, Memory Jogger II, explore process mapping, building a Pareto chart, fishbone analysis, statistical process control and a whole range of other tools and how to apply them for quality assurance and control.

Who Should Attend

Project and program managers, PMO managers, business analysts in a project team, individuals and managers who want to understand the project quality process and tools and senior managers who want to know how projects can benefit from a quality approach.

How You Will Benefit

  • Measure and demonstrate the quality of project deliverables
  • Ensure that projects meet specific organizational, industry and governmental standards
  • Apply quality management techniques to “real world” project management situations
  • Reduce costs of rework and increase the likelihood of customer satisfaction
  • Improve productivity by reducing missed milestones caused by poor quality
  • Minimize quality problems to enhance project cost performance
  • Reduce the likelihood of project failure
  • Improve quality management processes for future projects
What You Will Cover
  • Quality management: defining quality in a project
  • Project management processes and common quality methods and tools
  • Determining quality objectives, standards and levels
  • Gaining stakeholder input and guidance on quality policies and targets
  • Developing project quality policies: setting a project quality baseline
  • Determining cost/benefits of quality management methods
  • Calibrating measurements for accuracy and testing them for consistency
  • Conducting quality control and monitoring results
  • Performing corrective actions

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

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For additional information and schedules call 919-847-0331.

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