American Management Association Seminars

Building Better Work Relationships in a Government Environment
Seminar No: 07235-XNBB
CEU Credits: 1.8
Length: 3 days

Who should attend

This seminar is designed for government professionals who want to use effective communication and relationship management to maximize impact, productivity and results.

How you will benefit

• Build better rapport and gain the trust of a colleague
• Discover competencies critical to work relationships
• Develop flexibility in actions, thoughts and feelings
• Influence and motivate to excellent performance
• Learn how to use direct and indirect messages
• Build your self-esteem and new self-awareness
• Understand values, beliefs, attitudes and perceptions
• Understand emotions and emotional intelligence
• Master the keys to excellent communication

What you will cover

Effective Workplace Relationships
• How do you build workplace relationships?
• Behaviors that support or undermine these relationships
• Assessing your relationships

Communication and Perceptions
• What is world view?
• World view, perception and workplace relationships
• Trustbusters and how to fix them
• The five axioms of conscious communication
• Mirroring and rapport

Investigating Emotions and Emotional Intelligence
• Social intelligence and multiple intelligences
• Assessing your multiple intelligences
• Five domains of emotional intelligence
• Improving work relationships through emotional intelligence

Building Better Relationships with Yourself and Others
• Perception, world view, emotional intelligence—and you
• Self-awareness, self-esteem and self-concept
• Case study to understand your styles— and how to flex them

Relationship Building
• Managing assumptions
• Consciously building trust at work
• Developing and showing a positive attitude

Expressing Needs within Relationships
• Expressing needs and influencing others
• Performing an interpersonal needs inventory
• The shape and sound of assertiveness
• Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile

Relational Communication
• Identifying your communication style: how you relate most often
• Sharpening verbal and nonverbal behaviors and skills
• Applying direct and indirect messages
• Using feedback and questioning skills to better understand others

Relational Listening
• Listening barriers
• A listening-improvement map
• Improving listening by asking good questions
• Active and reflective listening skills

Addressing Relational Change and Conflict
• Practicing relational change
• Addressing conflict
• Selecting your conflict-resolution style
• Planning to resolve conflicts assertively

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

Select date/location & complete form below. Then, click on 'Send'

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Additional Information:

After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.

Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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