American Management Association Seminars

Successfully Managing People in a Government Organization
Seminar No: 07295-XNBB
CEU Credits: 1.8
Length: 3 days

Who should attend

Managers and individuals with management responsibilities whose success depends on clear communication, a cooperative attitude and commitment to shared goals.

How you will benefit

• Adjust your management style to complement your team/organizational culture
• Improve your delegation and conflict resolution skills
• Energize employees and transform resistance into support
• Resolve conflicts, delegate critical tasks more efficiently
• Motivate and direct your employees—even when they don’t share your values
• Turn difficult people and poor performers into team players
• Win the cooperation and trust from everyone in your organization
• Increase your confidence, leadership skills and professional excellence

What you will cover

The Experience of Being a Manager
• How to get people to want to do what they’re supposed to do
• Specific challenges you face when motivating others

• The source of values and their impact on work life
• How values can have productive and nonproductive results
• Identify value conflicts in yourselves and in others

Personal Styles
• Determine your own personal style profile
• Gain insight into the strengths and limitations of your profile
• Use behavioral clues to determine others’ personal styles
• How to work more effectively with profiles that are different or the same as yours

• The important factors in motivation and their impact on behaviors and work settings
• How to tailor your motivational efforts to individual employees and different situations

Listening, Body Language, Giving Feedback and Dealing with Difficult People
• Use active listening to gain information and understand employees’ perspectives
• Effectively apply positive and corrective feedback
• Use appropriate values alignment when dealing with difficult employees

• The dimensions of conflict management
• Identify your own preferred conflict resolution styles
• Analyze conflict-management techniques

• Different delegation styles: how and when to use them
• Determine the appropriate delegation strategies for employees and situations
• The importance of openness in trying new delegation styles

Understanding Organizational Culture and Subculture
• The impact of organizational culture and subculture and “cultural blinders”
• Explore the assumptions that impact your team’s thinking and actions
• Identify and build on the strengths of your team’s culture

Emotional Intelligence (EQ)
• The components of emotional intelligence
• Gain an honest and accurate assessment of yourself
• Develop an EQ improvement strategy

Ethical Leadership
• Why good ethics makes good sense
• Identify your group’s values
• Your vision for ethical leadership

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 919-480-2550 or email the registry at .

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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

Select date/location & complete form below. Then, click on 'Send'

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Additional Information:

After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.

Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

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