American Management Association Seminars

How to Conduct Effective Workplace Investigations
Seminar No: 08245-XNBB
CEU Credits: 1.2
Length: 2 days

The better you handle employee complaints, the less likely you’ll face a costly lawsuit!

EEOC statistics reveal that the cost of sexual harassment settlements alone exceeds $50 million! Protect yourself and your organization from destructive claims while maintaining a healthy and productive work environment. Know your legal rights and responsibilities, how to avoid complaints or nip them in the bud and, should they arise, how to conduct a fair and thorough investigation that gets to the truth of the matter and mitigates the impact on the workplace.

Who Should Attend

HR professionals and line managers who want to sharpen their investigation skills.

How You Will Benefit

  • Learn step-by-step guidelines for investigating any complaint
  • Be proactive and avoid the legal pitfalls of investigations
  • Know what steps to take to minimize your liability
  • Understand what sexual harassment is—and what it isn’t
  • Get a realistic view of the timing of investigations
  • Get beneficial advice on handling evidence
  • Keep your workforce running smoothly during and after an investigation
  • Guard against retaliation and subsequent inappropriate misconduct
What You Will Cover
  • Initial actions: understanding your role
  • The process for planning the investigation
  • Working with management, legal, EEO coordinators: collaborative methods
  • Investigator’s accountability and management’s responsibility
  • Interviewing, documentation and evidence-preserving techniques
  • Maintaining confidentiality and keeping emotions in check
  • Writing the investigative report
  • Presenting your findings: discipline or termination options
  • Preparing for litigation if necessary

Extended Seminar Description

Learning Objectives

  • Describe the Scope of the Program, and the Key Topics to Be Covered
  • Recognize How Your Organization, and Those of Your Fellow Participants, Currently Address HR Investigations
  • Understand How the Case Study Will Drive the Learning Process Throughout the Seminar
Initial Actions
  • Define the Role of the Investigator
  • Identify the Complaint Intake Procedures
  • Formulate Steps to Be Taken in Preparation for the Investigation
  • Prepare for the Possibility of Litigation
The Process for Planning the Investigation
  • Clarify the Considerations of Pre-Investigation Strategies
  • Identify All Pertinent Variables in a Complaint Case
  • Determine Who Should Conduct the Investigation
  • Outline the Systematic Steps to Take in An Investigation
Beginning the Investigation According to Plan
  • Use Effective Interviewing Techniques
  • Recognize Procedures for Effective Documentation Methods
  • Gather, Preserve, and Use Evidence
Maintaining a Productive Workplace after an Incident
  • Recognize and Effectively Manage Emotions Resulting from An Investigation
  • Use Techniques for Avoiding Retaliation
  • Maintain a Productive Work Environment During an Investigation.
Compiling the Report
  • Decide What to Include in the Report
  • Prepare a Professional, All-Inclusive Investigative Report
  • Prepare Objective Findings Based on Evidence and Testimony
  • Make Recommendations Based on Investigation Findings
Concluding the Investigation
  • Perform Investigator’s Duties for Follow-Up, Debriefing and Closure
  • Respond to the Complainant and the Accused
  • Prepare Necessary Case Documentation for Possible Litigation

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

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Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
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City, State, Zip: Atlanta, GA 30309

Washington, DC
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Arlington, VA 22202

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Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

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For additional information and schedules call 919-847-0331.

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