presents American Management Association Seminars
Internal Consulting Skills for the Human Resources Professional
Seminar No: 08501-XNBB
CEU Credits: 1.2
Length: 2 days
How does your management view HR…basic record keeper or value-added, tactical business partner?
Too many organizations don’t recognize the strategic importance of engaging HR in high-level business decisions. That means it’s up to you--the HR professional--to position yourself as an internal consultant who understands the organization’s goals and how to achieve them. Through lectures, case studies and role playing exercises, this two-day seminar will give you the skills you need to identify critical business issues and create action plans that drive bottom-line results.
How You Will Benefit
- Better understand your organization’s business objectives and contribute to achieving them
- Gain recognition from management as a key business player
- Increase your stake in making overall business decisions
- Engage employees and improve productivity at all levels
- Provide better support across all functional areas
- Return to work with a transition plan for implementing your new skills
What You Will Cover
- What does it take to be a successful consultant?
- Understand the environment, actions and success factors of HR consultants
- Identify the internal consultant’s roles
- Establish the consulting process and potential challenges
- Assess your organization’s business environment and long-term strategy
- Prepare for the “contracting” conversation with your internal business partners
- Establish the framework and tools to analyze the business needs
- Plan and implement internal consulting projects
Who Should Attend
Human resources managers, generalists and other professionals who need to develop or sharpen their internal consulting skills.
Extended Seminar Description
Learning Objectives
- Describe the Role of the HR Professional as a Value-Added Internal Consultant
- Articulate the Competencies That Successful HR Consultants Demonstrate
- Describe the Eight-Step Consultant Engagement Methodology
- Identify Tools and Techniques for Successful Internal Consultant Engagements
- Use a New Business-Based Consulting Vocabulary Accurately
- Apply the Model to Change Your Mind-Set and Seek Consulting Opportunities
Role of the Internal Consultant
- State the Value of the Internal HR Consultant to the Organization
- Describe the Three Roles of the Internal Consultant
- Identify the Skills and Competencies Needed to Be an Effective Internal Consultant
- List the Eight Steps of a Consultative Engagement
Scoping the Issue
- Recognize Consulting Opportunities on the Job
- Diagnose Situations to Determine the Client’s Need and Current State
- Formulate Problem Statements with the Internal Client
- Document the Statement of Work and Approach to Problem Solving
Contracting with the Client
- Initiate a Contracting Meeting with the Client
- Present and Negotiate the Terms of the Engagement with the Client
- Recognize When to Solidify a Contract, or Postpone or Terminate Negotiations
Gathering Information
- Determine the Data Required for a Successful Engagement
- Engage the Client and Stakeholders to Solicit Commitment for the Engagement
Analyzing Issues and Making Recommendations
- Synthesize Information from the Data Gathering Phase
- Identify the Components Needed for Effective Presentations and Deliverables
- Prepare the Client and Key Stakeholders for Recommendations
Providing Feedback to the Client
- Share the Key Findings in a Manner So That They Will Be Heard and Accepted
- Position the Findings and Feedback for Client Commitment and Action
Develop an Implementation Plan
- Create a Blueprint and Action Plan Required to Solve the Problem
- Identify the Role of the Consultant in Implementation
Exiting the Engagement
- Evaluate the Success of the Engagement
- Determine Next Steps and the Need for Extension, Renegotiation, or Termination
Action Planning
- "Operationalize" the Role of the Internal Consultant
- Transfer Learning from the Classroom to Your Job Within 24 Hours
Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
For information about bringing a course to your site please call 1-919-847-0331 or email the registry at
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** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to
. Remember to specify the complete seminar number about which you are requesting information.
Select date/location & complete form below. Then, click on 'Send'
Additional Information:
After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.
Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of two or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.
AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.
New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.
Chicago
AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631
San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103
Atlanta
AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309
Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202
If you are not paying via credit card, you will receive an invoice with payment instructions.
Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at
. If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.
AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.
AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.
You can also register by emailing your registration information to us at
or calling us at 919-847-0331.