American Management Association Seminars

Managing The Training Function
Seminar No: 08510 -XNBB
CEU Credits: 2.7
Length: 4.5 days

How to be a project manager, internal consultant, team leader and corporate strategist--all at the same time!

To be first in today’s competitive environment, first-rate training is required--to tackle issues presented by a changing workforce, changing technologies, changing expectations. Managing the Training Function will help you develop objectives that are in tune with corporate strategy, motivate your team, set budgets, organize your area and ensure your clients’ satisfaction.

Trainers and human resources managers and directors.

How You Will Benefit:

  • Map out a plan for your department that delivers results
  • Manage multiple design and implementation projects
  • Position your department as a strategic resource for your organization
  • Stay on top of training trends--to keep your department up-to-date and effective
  • Keep your internal customers delighted with your service--and coming back for more

What You Will Cover:

  • Today’s training vision and demands
  • How to partner with management, internal and external customers to improve quality and cooperation
  • Identify the roles and functions within the training department
  • Determine the job and training needs
  • Identify the different contract types and gain the skills to avoid legal pitfalls and disasters
  • Delivery strategies: using staff, internal consultants or contractors?
  • How to choose the right training sites
  • Identify the factors that affect training costs
  • Strategies to manage and promote the training department and teams
  • Evaluate the training department’s effectiveness
  • How to conduct short-term and on-the-job applications
  • Assess the competencies and capabilities of the department using the 360-degree evaluation model
  • Action plan to effectively manage the training department

Related Courses:
People who took this seminar were also interested in:

Other HR Seminars
Training the Trainer
How to Design a Web-based Training Course

Other Seminars to Improve Your Skills
Strategic Planning
Performance Measurement
Improving Your Project Management Skills
Basic Budgeting for Non-Financial Executives
Negotiating to Win
The Effective Facilitator
Successfully Managing People
Leading Virtual and Remote Teams

Extended/Detailed Seminar Outline

Learning Objectives

  • Map Out a Plan for Your Department That Delivers Results
  • Manage Multiple Design and Implementation Projects
  • Position Your Department as a Strategic Resource to Your Organization
  • Stay on Top of Training Trends-to Keep Your Department up to Date and Effective
  • Keep Your Internal Customers Delighted with Your Service-and Coming Back for More
Before We Begin
  • Why Am I Here?
  • What Will We Cover?
  • The Agenda
  • Who Does What? Roles and Norms
  • Using the Notebook
  • Introductions
Today’s Training Vision
  • Where Are We Going?
  • Did You Know That...
  • Case Study - Strategic Corporate Commitment
    • Paradigm Changes
    • What’s "In" and What’s "Out"?
The Mission: Building Alliances
  • Exercise: Philosophy and Mission
  • Partnering with Management - The SLIC Model
  • Building Alliances with Customers - Partnering with Internal Customers - Partnering with External Customers
  • Building outside Alliances - Using Training Consortia - Partnering with Education
  • Case Study
Where Do I Start?
  • How Does It Look?-Department Structure
    • Training Department Roles
    • Possible "Departments within the Department"
    • Training Teams
  • What Do We Need?
    • Job and Training Needs Analyses
    • Organization Analysis
    • Job Analysis
    • What Is a Job Analysis?
    • Why Do a Job Analysis?
    • Levels of Job Analysis Data
    • Data-Gathering Methodologies
    • Training Needs Analysis
    • What Is a Training Needs Analysis?
    • Why Do a Training Needs Analysis?
    • Data-Gathering Methodologies
    • Training Needs Analysis Processes
    • Needs Analysis Study Types
More Decisions...
  • Build It or Buy It?- Training Materials
  • Designing Training In-House
    • In-House Designs: The Pro’s
    • In-House Designs: The Con’s
  • Buying Training Outside
    • Buying Custom-Designed Training Outside: The Pro’s
    • Buying Custom-Designed Training Outside: The Con’s
    • Buying Off-the-Shelf Training: The Pro’s
    • Buying Off-the-Shelf Training: The Con’s
    • Buying outside: Some Guidelines
    • Prescription for Success: Beware of Vendors Who...
    • Contracts
  • Vendor Contracts: Don’t Sign without Knowing...
  • Public Seminars
    • Sending Participants to Public Seminars: The Pro’s
    • Sending Participants to Public Seminars: The Con’s
Develop or Hire?-Internal or Contract Trainers
  • The Decision: Choosing Internal Trainers
    • Internal Trainers a Good Choice When...
    • Internal Trainers: The Good News
    • Internal Trainers: The Bad News
    • When Recruiting Internal Trainers, Remember...
    • The Decision: Choosing Contract Trainers
    • Contract Trainers a Good Choice When...
    • Contract Trainers: The Good News
    • Contract Trainers: The Bad News
    • When Recruiting Contract Trainers, Remember...
    • Hiring Procedures - Internal and Contract Trainers
    • Qualifications Considerations: Look for...
    • Training Performance Consultants
    • Training Trainers
    • Process Training Should Include:
    • Content Training Should Include:
    • In Addition, Consider...
Here or There?- Training Locations
  • Why Stay Home?
  • Why Go Off-Site?
  • Double Check
  • Case Study
Training Department Infrastructure
  • Training Costs
    • Budget Types
    • Fixed-Cost Budget
    • Zero-Based Budget
    • Variable-Cost Budget Types
  • Budget Categories
    • Administrative System Costs
    • Measurement and Follow-up Costs
    • Strategic Planning Costs
    • Operations Costs
    • More Operations Costs
  • Determining Training Costs
    • Training Costs and Comparisons
    • Labor Costs
    • Design Costs
    • Pilot Costs
    • Redesign Costs
    • Classroom Costs -Training Sessions
  • Training Operations and Systems
    • Automating the Training Department
    • Training Management Systems
    • Student Assessment and Testing Systems - Human Resources Reference Library
The Blueprint
  • Adult Learning Theory
    • Learner Levels
    • Some Definitions
    • Some Characteristics
  • Matching Learners and Methods
    • Classroom Techniques
    • Group Discussion
    • Skill Practice
    • Lecture
    • Case Study
    • Laboratory
    • Panel/Guest Expert
    • Games
    • Structured Note-Taking
    • Individual Coaching
    • Question-Answer
    • Demonstration
  • If Not Classroom, Then What?
    • Experiential Learning
    • Technology
    • Based Training
    • Virtual Reality Learning
    • Distance Learning
  • The Performance Consultant
    • The Role
    • The Abilities
  • Analyzing Performance Problems
    • What’s Happening?
    • If Your Problem Is Motivation-Check Out:
  • Student Assessment and Placement
    • Why Do Student Assessments?
    • Assessment Methodologies
    • Current and Historical Data
    • Paper and Pencil Tests
    • Simulations
    • Assessment Centers
    • Video
    • Based Assessment Simulations
  • Training Topic Classifications - Uses of Training Classifications - Courses
  • Curriculum Design and Architecture - What Is a Curriculum Architecture? - Steps to Designing a Curriculum Architecture - A Competency-Gate Approach to Curricula Architecture
  • Managing and Marketing
  • Managing Projects
    • Some Overall Reminders
    • Three 7s of Project Management
    • Seven Reasons Why Projects Succeed
    • Seven Reasons Why Projects Fail
    • Seven Tips for Building Successful Projects
    • SMART Goals
    • The Project Team
    • Computerizing Project Management
    • When to Consider Software
    • Purchasing Considerations
  • Managing People - What’s the Right Management Style? Some Basics - Building the Training Team
  • Marketing the Training Department - A Three-Step Approach to Marketing the Department
Praise and Performance
  • Training Evaluation Types - Type One-Short-Term Testing: Changes in Knowledge
    • Open-Ended Questions
    • Short Answer Essays
    • Fill-in-the-Blanks
    • Multiple Choice
    • True-False
    • Type Two-On-the-Job Applications
    • On-the-Job Observation
    • Follow-up Training Sessions
    • Focus Groups for Supervisors
    • Focus Groups for Trainees
    • Monitoring Department Results
  • Evaluating the Department - The 360-Degree Evaluation Model
    • Philosophy
    • Evaluation Components: What Can Be Assessed?
    • The Training Manager
    • The Organization Executives
    • Trainees' Client Groups
    • Outside Evaluators
    • Trainers
    • Managers of Trainees
    • Trainees
  • Case Study
And Don’t Forget...
  • Practicing OD: Some Final Words - OD Success Indicators
    • OD Failure Indicators
    • OD Intervention Steps
    • ConsulTraining: Ensuring Positive Results
    • The ConsulTraining Matrix
    • Role Definition: The Architect
    • Role Definition: The Preacher
    • Role Definition: The Professor
    • Role Definition: The Paramedic
Action Plans
  • Back Home Applications Checklist
Sources and Courses

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