American Management Association Seminars

Human Resources Measurements and Metrics
Seminar No: 08521 -XNBB
CEU Credits: 1.2
Length: 2 days

Establish HR as a strategic partner, not an expense center—and propel HR success!

HR…once just a repository of employee records, now a manager of human capital! Still, it faces daunting challenges that threaten its very existence. More than ever, HR has to be positioned as a value-added partner that helps achieve organizational goals. The first step? Using tools and metrics to confidently measure the quality and cost-effectiveness of HR in every area and confirm HR's role in giving the company a competitive edge.

Who Should Attend

HR professionals who seek to form strategic partnerships within their organizations.

Specifically developed in conjunction with Jac Fitz-enz, author of the book How to Measure Human Resources Management. Receive a complimentary copy when you attend.

How You Will Benefit

  • Gain top management recognition as a valued business partner
  • Be able to show return on investment from new HR programs, processes or strategies
  • Project HR as a critical business activity—just like sales, production and customer service
  • Learn how to better measure and manage HR services and productivity
  • Gain the knowledge and skills to articulate the value of HR work
  • Think and act as a business person and create reports that highlight HR services in business terms
  • Evaluate HR work in terms of its effect on company expenses and/or revenue
What You Will Cover
  • Why measure human resources?
  • Designing an HR measurement system that works
  • Hiring and staffing: keeping management satisfied with the process
  • Compensation: connecting it to revenue and expenses
  • Benefits: measuring plan effectiveness
  • Training and development: linking it to business outcomes
  • Retention: understanding the reasons/cost of absenteeism and turnover
  • e-HR: outcomes and trends in Web communication
  • Measuring the value of outsourcing, call centers, employee self-service

Start and End times: first day - 8:30am-5pm, all other days 9am-5pm unless otherwise specified. Your registration confirmation notice will confirm the hotel/conference center for the seminar for which you registered. The information included on this page is all the information available on this seminar. Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

** Online Registration & Fee Information ** Please use form below to register only. To request information that is not included above please send an email to . Remember to specify the complete seminar number about which you are requesting information.

Select date/location & complete form below. Then, click on 'Send'

Register for this seminar
Name (required):
Company (required):
Address (required):
City (required) :
State/Zip (required) :
Country (required if not U.S.):
Phone (required):
E-Mail (required):
Priority Code (Enter XNBB in this field.) (required):

Additional Information:

After submitting your online registration you will receive registration confirmation and invoice within 7-10 business days. You may pay by credit card or check. Confirmation information will also include location and other pertinent course information.
Always state priority code XNBB to your customer service representative when registering directly by phone.

Note: Prices are subject to change without notice. To confirm the price of your session, select the session above and click “Send”. Discounts apply for groups of three or more people. Call for details. Federal government employees are eligible for special GSA pricing for many seminars.

AMA's main conference centers
Seminars scheduled for the cities below are held at the locations listed below. For location information for other cities in which AMA seminars are held please call or email for information.

New York
AMA executive Conference Center
1601 Broadway New York, NY 10019
American Management Association (Located in the same building as the Crowne Plaza Hotel) 1601 Broadway On Broadway and 48th Street near Times Square. Entrance is on 48th Street.

AMA executive Conference Center (adjacent to the Marroitt O'Hare)
8655 west higgins rd
Chicago, IL 60631

San Francisco
AMA executive Conference Center is located in San Francisco Marriott Hotel
55 Fourth Street 2nd Level
San Francisco, CA 94103

AMA Executive Conference Center
Address: 1170 Peachtree Street Ne Cnr Peachtree & 14th (3rd Flr)
City, State, Zip: Atlanta, GA 30309

Washington, DC
Arlington, Virginia
2345 Crystal Drive, Suite 200
Arlington, VA 22202

If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a seminar you can contact AMA in advance to transfer to a future session, or you can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply email us at . If you cancel with less than three weeks’ advance notice, you will be liable for the entire seminar fee. Once your payment has been received, you may request a courtesy transfer to use at any future AMA seminar of equal or lesser length. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed and do not contact AMA to cancel in advance, you will be charged the entire seminar fee.

AMA grants courtesy transfers to people who cannot attend their scheduled sessions. You can use a courtesy transfer for any seminar of equal or lesser length than the original seminar. You must use your courtesy transfer within one year of the date of your originally scheduled seminar.

AMA guarantees the quality of our seminars. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

You can also register by emailing your registration information to us at or calling us at 919-480-2550.

For additional information and schedules call 919-847-0331.

American Management Association Cover Page

The Training Registry