Corporate Support Services, Inc. is a customer-focused human resources consulting firm specializing in management and employee skills training and coaching; organizational change; career development; marketing support; and customer service and help desk support. We are dedicated to helping our clients deliver quality products and services; maintain a superior position in the marketplace; and conduct business in an ethical and empowering organizational culture. Our own business philosophy and commitment to supporting our clients to the best of our abilities and to providing them with excellent service is embodied in our corporate name and our company logo.
KEY SERVICES AND PROGRAMS
CSS services are always adapted to the unique needs of the particular client and audience. We have extensive experience working with managers and staff at all levels in many functional areas in many industries as well as non-profit and government agencies. Accordingly, we do not simply offer "off the shelf programs" but rather tailor our services and curriculum. We also offer our clients in-depth Front End Performance Support and/or Training Analyses as requested. (A complete list of all training courses with detailed descriptions is available from CSS.)
HIGH PERFORMING TEAMS
ORGANIZATION DEVELOPMENT
CAREER MANAGEMENT EFFECTIVE COMMUNICATIONS CUSTOMER SERVICE/HELP DESK SUPPORT PERFORMANCE MANAGEMENT
PARTIAL CLIENT LIST
American Express, Anthem /Blue Cross & Blue Shield, Applied Materials, ArQule Biotechnology, AT&T, Automatic Data Processing, Bankers Life Insurance, Bell Labs, BlessingWhite, Chemical Bank, Citibank, Cheyenne Software, Cubist Pharmaceuticals, Guidant Corp., Humanic Design Inc., Interep Radio, Kollmorgen-Multiwire, Motorola/Symbol Technologies, LIJ Medical Center, NY Medical Center, Marist College/ExceLink, UC Medical School, Silicon Graphics, US Army, US Surgical, Corp., ZiLOG Corp., Nassau Co., NY, Dept. of Drug and Alcohol Abuse; Suffolk Co., NY, Department of Aging, and the Department of Economic Development, Richmond, VA.
NORMA M. BERMAN
Prior to founding Corporate Support Services, Ms. Berman had a successful clinical and corporate career. Her corporate positions have included: VP of Management & Organization Development, Shearson; Director of Training & Documentation, BankAmerica-East/ Managistics; Training Manager, Chase Manhattan Bank/ Managistics; and Internal Consultant, Management Development, Goldman Sachs. She has a BA from Stanford University, CA, and a MSW from Adelphi University, NY. She also has teaching licenses (CA and NY) and a clinical license (NY) as well as certifications in Emotional Intelligence, Myers-Briggs, DiSC, Benchmarks 360°feedback and many other career and development and assessment tools.
STRATEGIC LEADERSHIP
Executive Development/Retreats
Management and Supervisory Skills
Technical Leadership
Team Building Workshops/Team Facilitation
Thinking and Working Creatively
Problem-Solving and Decision-Making
Diversity Training
Emergent Workforce Challenges
Talent Retention/Downsizing and Outplacement
Change Management
Executive Coaching/360° Feedback
Career Development and Succession Planning
Corporate Career Centers
EMOTIONAL INTELLIGENCE
Assessment, Coaching and Consulting
Leadership Development and Training
Group Profiling and Analysis
Oral Presentation and Briefing Skills
Communication and Influence Skills (Social Styles)
Written Communication Skills
Telephone Skills
Support Center Analysis/Enhancing Service Levels
Managing Internal and External Client Relations
Delivering A+ Quality Customer Service
Performance Management Systems and Training
Individual Performance Coaching
Time and Stress Management Training