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hurley consulting & training

Pam Hurley's custom corporate writing courses are designed to meet your organization's writing needs and to prepare your employees to write clearly, precisely, and professionally.

Writing Modules

Writing Basics

  • Analyzing audience needs
  • Understanding purpose
  • Understanding the necessity of persuasion
  • Maintaining a positive image
  • Being concise and precise
  • Using active/passive voice, concrete/abstract language, emphasis

Critical Thinking

  • Understanding the role of thinking in decision-making
  • Using logic to understand the impact of actions and decisions
  • Avoiding assumptions

Editing and Proofreading, or "Hey, I ran the spellchecker!"

  • Defining editing and proofing
  • Foolproof techniques
  • Becoming your best editor
  • Helping others edit

Reviewing the Documents of Others

  • Reviewing for content rather than style
  • Understanding the importance of reader expectations
  • Helping writers meet reader expectations

Understanding Organization

  • Understanding the importance of good organization
  • Creating outlines and more
  • Exploring the vast universe of organization; or organizing sentences, paragraphs, and documents
  • Summarizing

Creating Accessibility in Documents

  • Defining accessibility
  • Understanding the importance of accessibility
  • Creating accessibility
  • Designing documents to enhance accessibility

Creating and Using Graphs, Charts and Tables

  • Defining graphs, charts and tables
  • Designing useful graphs, charts and tables
  • Labeling and call-outs
  • Referring to
  • Placing them

Writing to Provide Negative Information

  • Maintaining goodwill when presenting negative information
  • Using neutral and/or positive phrasing
  • Understanding emphasis
  • Using the "sandwich" technique
  • Creating a positive tone

Preparing Conference Presentations

  • Basic preparation techniques
  • Preparing notes
  • Understanding your audience
  • Writing proposal abstracts
  • Using graphics

Writing Emails

  • Understanding the complexity of writing emails
  • Emails as permanent and legal documents
  • Creating the appropriate tone
  • Creating readable emails

When is a Letter More than a Letter?

  • Planning techniques
  • Letters as documentation
  • Letters as action documents
  • Considering jargon
  • Making sure you're heard

Specialty Documents

Writing Instructions and Procedures

  • Understanding the differences between instructions and procedures
  • Writing usable instructions and procedures

Writing Working Practice Documents and Standard Operating Procedures

  • Defining
  • Understanding the differences
  • Using language to create useful WPDs and SOPs

Writing Queries

  • Function and form
  • Understanding audience perspective
  • Writing effective queries using the communication triangle
  • Writing queries that meet our goals

Writing Phone Contact Reports

  • Understanding function
  • Including what's important
  • Creating accessibility
  • Making phone contacts useful and functional

Writing Site Visit and Other Reports

  • Pre-planning techniques
  • Using appropriate language
  • Being concise, precise, and effective
  • Considering audience and purpose

Writing Proposals

  • Understanding proposals as persuasive
  • Outlining the components
  • Using language and space to create effective proposals

Report Writing

Following are just some of the kinds of report writing we teach; we can develop and teach the kinds of reports that your writers write.

Writing Scientific Reports

  • Understanding what a scientific report is and how it is used
  • Defining the content of the various sections
  • Writing concise, precise, useful reports

Writing Investigative Reports

  • Pre-planning techniques
  • Using appropriate language
  • Being concise, precise, and effective
  • Considering audience and purpose

Writing Deviation Reports

  • Pre-planning techniques
  • Using appropriate language
  • Being concise, precise, and effective
  • Considering audience and purpose

Writing Validation Reports and Protocols

  • Pre-planning techniques
  • Using appropriate language
  • Being concise, precise, and effective
  • Considering audience and purpose

Comments from satisfied customers

"Energetic speaker. Forces participants to think! Helpful information for all personnel."

"Since taking Pan Hurley's writing classes, I waste less time and energy when writing. I'm better prepared to write."

"Great class--brought me up to date as I haven't taken a writing class since 1970s."

6812 Hardscrable Court
Wilmington, NC 28409
phone: 910.233.7670
fax: 910.792.9914
e-mail:
pam@hurleytechcom.com

Copyright 2001 by Hurley TechComm, Inc., and Pamela E. Hurley. No portion of this material may be redistributed or reproduced without the express written permission of Hurley TechComm, Inc., and Pamela E. Hurley

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