Process Consulting & Training Welcome to our home page!
MISSION: To help organizations improve their operations and results by assessing and improving their business and technical processes.
WHO: We are a network of independent consultants, trainers, and executives with lifetimes of experience identifying, customizing and implementing the METHODS highly successful companies and managers use.
WHAT: Unlike many firms, we address BOTH "technical" and "people" issues. We serve a variety of clients, including manufacturing, service, military, and health care organizations.
We help our clients implement office and plant-level initiatives that MEASURABLY IMPROVE quality and productivity. Clients have implemented improvements worth thousands of dollars while working with us.
WHY: Customers need on-time delivery of quality products and services in required quantities at competitive prices. People need to work with technology, supplier inputs and each other as effectively as possible to meet these demands.
When organizations focus on the WAY they do these things...
- Missions become viable goals that teams and individuals work to meet.
- Staff understand customers' needs better and work to meet them.
- Cycle times are reduced.
- Root causes are found, reducing downtime and "work-arounds."
- Continual improvement becomes standard practice.
- Communications and relationships improve.
- Non-productive arguments diminish. Productive differences flourish.
- Plans are more effective and more easily implemented.
- Statistical techniques become routinely used practical tools.
- Suppliers become more reliable.
- Work groups function as real teams.
WHERE: We come to you, working in your environment for effective implementation.
Process Consulting & Training
1 (800) 841-6643 · 
bobatpct@aol.com